Terms and conditions

TERMS AND CONDITIONS

When placing an order with us, you need to provide certain personal data. In connection with your order, you agree to us storing and using your data in our business operations to fulfill our contract with you. According to the General Data Protection Regulation (GDPR), you have the right to access the information we have registered about you. If it is incorrect, incomplete, or irrelevant, you can request that the information be corrected or removed. In such cases, please contact us via email.

Prices

All prices are stated in Swedish Kronor (SEK) including VAT and apply to a single product unless otherwise specified. We reserve the right for any typographical errors in the online store.

Payment

We offer secure payments through Klarna and Swish.

Delivery

We typically dispatch your goods within 1–3 business days.
Shipping prices start from 49 SEK depending on weight. We currently only deliver within Sweden. The goods will be delivered to your mailbox, or to the nearest pickup point if they do not fit in the mailbox.

If your order is lost or damaged during delivery, you must contact us. We will replace the item as agreed upon with you as the customer. Please allow for a handling time of up to 6 business days for lost packages. If the products are broken or damaged upon receipt, take photos of the damaged/broken goods as well as the packaging, and email these to us. This allows us to file a claim with the shipping company.

NOTE! We charge a fee of 250 SEK + return shipping for uncollected packages from pickup points, regardless of the order value. This amount will be deducted from your refund. If the total value of your order is lower than 250 SEK, no refund will be issued.

You can also pick up your ordered goods at Lastarevägen 34 in Gällivare. Place your order as usual but select "pick up on-site" (hämta på plats) at checkout and proceed with the payment. An email will be sent to you when your items are ready for collection. Your package will be placed in the mailbox at the agreed time. NOTE! No pickup is allowed before you have received your confirmation email.

Right of Withdrawal (Returns)

You have a statutory right to withdraw from your order by notifying us within 14 days of receiving the products. Your message must include your name, email address, delivery address, order number, and a specification of which items the withdrawal concerns. The return is made at your own expense, after receiving clearance from us, to the address listed at the bottom of this page. We recommend that you return the items well-packaged in the original packaging you received them in.

We will refund the price you paid for the products you return. This also includes the original shipping cost you paid if the entire order is returned. The shipping cost is therefore only refunded if you return the entire order, not if you only return parts of it.

We reserve the right to deduct a reasonable amount if it appears that the returned product has been used or in any way damaged during handling. The refund will be processed as soon as we have received the returned products. The refund will be issued using the same payment method you used for the purchase, unless otherwise agreed.

The right of withdrawal does not apply to products that are custom-made for you, meaning goods that have been manufactured according to your instructions.

Complaints (Warranty)

If you wish to file a complaint regarding a defective product, you must contact bellebi using the contact details provided on the website as soon as possible after the defect is discovered. Complaints made within two months of discovering the defect are considered to be within a reasonable timeframe.

When filing a complaint, you must always attach photos demonstrating the damage or defect. It is important that you do not return, discard, or repair the product before the matter is resolved. Once the complaint is approved, we will compensate you as agreed. We aim to resolve the matter within 10 days of receiving the complaint claim.

An exception is made for products purchased from the "99%" category, where products already have a reduced price due to imperfections (seconds/factory rejects).

Limitation of Liability

We take no responsibility for indirect damages that may occur due to the product.
We accept no liability for delays or errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, or reduced or non-delivery from suppliers.
Furthermore, we take no responsibility for any changes to products or product properties altered by the respective supplier and other factors outside our control.

Product Information

We reserve the right for any printing errors on this website as well as products selling out. We do not guarantee that the images reflect the exact appearance of the products, as a certain color difference may occur depending on the monitor, photo quality, and resolution. We always attempt to display the products as accurately as possible.

Many of the products are handmade, which means minor differences may exist between two "identical" products. The size of custom text may also vary depending on the length of the text, and therefore may not always exactly match the product image in the online store.

Personalized Prints

The right of withdrawal does not apply to products that are custom-made for you, meaning goods that have been manufactured according to your instructions.
Photos/images are optional, and you as the customer are responsible for the rights to use the image material. We reserve the right to refuse prints/text whose content can be interpreted as violence, pornography, sexual material, racism, or other discriminatory messages.

Disputes and Choice of Law

If a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. In the event of a dispute, we follow decisions from ARN or corresponding dispute resolution bodies.

Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

Contact Details:
Bellebi / Marlene Lingebrand
Lastarevägen 34
982 38 Gällivare
[email protected]

Organization Number:
6208238946